Managed IT Services

Managed IT Services

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Does your business depend on technology to maximize operational efficiency? Have you ever experienced epic technology fails? Is your staff losing their motivation to work due to constant IT infrastructure challenges? Unfortunately, most businesses have their fair share of horror stories when it comes to IT challenges.

Some companies try to overcome these challenges by outsourcing their IT needs, but it’s important to choose the right partner. Many outsourcing providers often restrict their clients to one of several standard IT service packages. This leads to a “one size fits many” approach and in most cases, you will be paying for services that you don’t specifically need. What’s worse is that other services that you truly need may be “out of scope” and incur additional charges which could result in needing to “upgrade” your support package to include more services you don’t specifically need.

The C.O.T. Advantage

Ntiva understands that every business has its unique set of needs, and knows that one size does not fit all. That is why we customize our managed IT services to meet and exceed all your business requirements. C.O.T. works with you to truly understand your business and its technology challenges as well as customizes your support package around you. In addition, being a client of C.O.T. provides you access to all of our services, even if they are not specifically included in your agreement. In most cases, adding services is as simple as a phone call.

What We Offer for Managed Services

Our managed services can be categorized into three main areas:

Engineering Support

Complicated technical projects are what drives IT engineers. Let C.O.T.’s team of engineers analyze, implement, and manage your infrastructure. Our engineers will tackle any task, from a single server implementation to a multi-location or cloud based implementation. Our team will handle your technical challenges so that you can focus on driving your business.

*We provide engineering support services both remotely and onsite.

24/7 Helpdesk Support

Things happen. Whether it’s a pesky pop up or a completely failed workstation, IT issues are inevitable. What truly makes a difference is how your company recovers. A responsive and accurate Remote Support team can mean the difference between an hour and a week of lost productivity. When you partner with C.O.T., your staff can focus on their jobs, instead of IT headaches. Our team of US based Remote Support experts can provide round-the-clock support to ensure your business is operating at peak efficiency.

*We provide 24/7 helpdesk support services both remotely and onsite.

Server Maintenance

You wouldn’t let your car go without oil changes, why would you let your servers go without regular patching? When servers go down, so does your business. We will make sure that you enjoy 100% uptime with a robust server maintenance routine via automated tools with hands-on assistance from our technicians. Our team of expert server maintenance technicians will update your servers on your schedule to ensure minimal disruption to your business operations.

*We only provide server maintenance services remotely.

With C.O.T.’s managed services, your piece of mind is guaranteed. Are you ready to embrace a better IT future? Contact us today and see the C.O.T. advantage for yourself.

Want To Learn More About C.O.T. IT Support?
Call Us Today At 1-626-377-4400